At Bluebrad Services, I take the protection of your personal data seriously. My goal is to provide excellent computer repair and data recovery services while respecting your privacy and safeguarding your information. Below is an outline of our Personal Data Protection (PDP) policy to help you understand how we handle your data during our services.
1. Access to Your Data
When performing services such as data recovery, upgrades, or other procedures requiring direct file access, it may be necessary to access your personal data. Please note:
- Incidental Viewing: While accessing your files, there is a possibility that some personal data may be incidentally viewed. However, we do not actively seek or review your personal information beyond what is required to complete the requested service.
- File Handling: Any access or copying of files is strictly limited to the tasks authorized by you, the client.
2. Data Retention and Backup
- Temporary Backups: We will retain backups of your data only if explicitly requested by you to ensure the integrity of your files during data transfer or recovery.
- Storage Security: All files are stored on an encrypted server during this process. This ensures an added layer of protection against unauthorized access.
- Retention Period: Backups are kept only for the time frame specified in our service agreement. If no specific time frame is provided, backups will be deleted after the agreed period to minimize data exposure risks.
3. Responsibility for Data Leaks
While we use encryption and best practices to secure your data, we cannot guarantee absolute protection against unforeseen incidents, such as data breaches. In the event of a data leak:
- Liability: Bluebrad Services will not be held liable for any data breaches.
- Collaboration with Law Enforcement: In such events, we will fully cooperate with law enforcement authorities to investigate the issue and provide necessary information.
4. Compliance with Legal Orders
In cases where we are required by law or court order to retrieve, view, or delete your data:
- Court Orders: We will comply fully with legal requests while adhering to the applicable laws and regulations.
- Transparency: We will notify you (where possible) about the request unless prohibited by law.
5. Commitment to Privacy
Your privacy is our priority. We ensure that:
- No Unauthorized Retention: Personal data will not be stored or retained without your explicit consent.
- Clear Agreements: All data-related services and terms will be clearly communicated in advance, and your authorization will be obtained before proceeding.
6. How You Can Help Protect Your Data
We recommend the following best practices to further ensure your data remains secure:
- Back up your important files regularly before requesting repairs or upgrades.
- Remove any sensitive or unnecessary data from your device if it is not required for the service.
- Discuss specific privacy concerns with us before initiating any work.
Acknowledgment
By continuing to move forward with services provided by Bluebrad Services, you agree to this Personal Data Protection (PDP) acknowledgment.
We are committed to maintaining the trust and confidence of our clients by respecting your data and handling it with the utmost care. Should you have any questions about this policy or how we manage your data, please don’t hesitate to contact us.
Thank you for trusting Bluebrad Services for your computer repair needs!